ISSUE NO. 2

Satisfaction is always a top priority for us and as such each query is addressed individually to the best of our ability. 

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However, full refunds are ONLY applicable if the product is defective from our end. 

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If you want to apply for a full refund...

 

• Images of the damaged product (s) must be sent immediately or within the next 24 hours of the delivery date. 

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• We will evaluate your case. If the product is in fact defective from our end, we will take responsibility of the shipping charges for you to send the product back to us, and proceed to refund you 100% of your money.

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If the item seems to get damaged during shipping or transport, we are not responsible. We will always make sure that the delicate products are carefully packaged from our end. Further issues must be addressed with the courier service.

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What do I do now with the damaged products?

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TOPIC EXPERIENCE has a sustainable commitment and a strong zero-waste policy, and we want our community to live by the same principles.

 

We will accept the damaged products back and find another use for them, or maybe even transform them into another project (s). We will take responsibility for the shipping charges.

 

If you dispose properly of the remains or find a creative way to reuse them, tell us. We will give you a $10 discount on your next purchase. In TOPIC EXPERIENCE we encourage creativity, but we also want to encourage our community to recycle and reuse as much as possible.

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If you wish to return your order and change it for something else...

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Wrong size? Don't worry, we've got you covered. We do offer an exchange for store credit policy. The exchange must be made in the 7  business days after the delivery date to receive store credit. 

 

• No returns will be accepted if you fail to notify us or fail to ship the product back to us within the 7 day period. 

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• No returns will be accepted if the product gets lost or damaged in shipment. In such case a claim can be filed with the courier.

 

• Please note that all SALE items are FINAL SALE and cannot be returned or refunded.

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• To be eligible for the exchange for store credit, the purchased  item(s) must be unused, in the same condition that it was delivered, have all tags and be in the original packaging.

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• Return must be initiated and mailed back by the customer.

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• The customer must take responsibility for all shipping expenses.

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The following items are not eligible for returns: intimates/lingerie, swimwear, cosmetics/apothecary, hair items or jewelry unless the product was damaged from our end. In that case, a full refund is applicable.